Since 2000 the House had promised "Xianxingpeifu" to consumers since, have launched a "green", "quality problem within one year repair, replace or return," "non-quality problems a month no reason to return" "Unified cash register and unified return", "the same brand and the same price", "zero decoration for home improvement", "zero delay in delivery and installation", "100% pure import", "mahogany full fidelity", "clear code price" "And other service initiatives. The launch of these service measures not only won a good reputation for the actual home, promoted the development and growth of the actual home, but also promoted the upgrade of the management and service level of the home building materials industry . Many of these measures have become services that the entire industry follows In principle, the 14-year history of the home has become a veritable history of service improvement. The home has become a benchmark enterprise for service innovation in the home industry. However, due to the characteristics of large consumption amount and long service life of household building materials , it generally needs to be maintained for at least 3-5 years or longer. Many problems only occur after the expiration of the one-year "three guarantees" service. Complaints have accounted for 20% of all complaints in the actual home. According to the three guarantees within one year, the store can not accept such complaints from consumers. However, due to the brand image and word-of-mouth, the store cannot ignore it, which is a dilemma. In view of this, from the perspective of further improving the service level and protecting the legitimate rights and interests of consumers, it has been decided to officially extend the "Three Guarantees" service period from 1 year to 3 years from March 2, 2013, namely: The “Three Guarantees†period for non-customized furniture and building materials is three years. If quality problems occur within 90 days, Party A (consumer) can choose to repair, exchange or return the goods for free; if quality problems occur within 180 days, Party A can choose to repair or Replacement; if quality problems occur within the remaining period of "Three Guarantees", Party B shall be responsible for free repair; The standard parts (such as electrical appliances, gas stoves, etc.) of customized products (such as cabinets, doors, windows, and custom-made furniture ) are implemented in accordance with the "three guarantees" provisions of non-custom products; quality problems with non-standard parts can only be repaired in principle, but not Return (within three years); only return it if it cannot restore its normal function after repair; The warranty period for home improvement services is three years, and five years with waterproof requirements. While launching the three-year "three guarantee period", the actual home will also launch two management measures, "General Manager Reception Day" and "Service Supervisor" during 3.15 this year, to ensure the implementation of various service commitments. From the living home in 2013, the first Saturday of March every year is designated as "General Manager Reception Day". The general manager personally receives consumers, resolves consumer complaints on site, answers consumer questions, and listens to consumers' opinions and suggestions . In addition, the actual house will also openly hire "service supervisors" in the whole society to supervise the management and services of the actual house. The service supervisors will be randomly selected and will be hired once a year, 10 per store. The service supervisor ’s remuneration is 5,000 yuan per person per year. Over the years, in order to implement the "service-oriented, integrity-based" corporate philosophy, the home has continuously improved consumer satisfaction and established a good brand reputation. "The three guarantee period is extended from 1 year to 3 years. The proposal of service commitment has once again promoted the upgrade of the service management level of the "Home" service, and increased the gold content of the "Home" brand. It will also have a positive impact on the improvement of the service level of the home building materials industry. CHANGZHOU CLD AUTO ELECTRICAL CO.,LTD , https://www.cld-leds.com