Car burglar alarm system invalid dealer full refund

Protagonist: Mr. Liu

Incident: An automobile anti-theft alarm system (GPS satellite positioning system) purchased at a store in an urban area is invalid

Rights protection result: full refund

The car anti-theft alarm system (GPS satellite positioning system) installed for 3300 yuan did not have an alarm function. In the case of negotiating a refund with the dealer, Mr. Liu turned to the industry and commerce department, and finally obtained the cost of returning the purchase and installation of the car anti-theft alarm system 3300 yuan.

On January 27, the Industry and Commerce Bureau of Huicheng District received a complaint from Mr. Liu through the inspection unit, saying that he had purchased and installed a car anti-theft alarm system (GPS satellite positioning system) at a dealer for 3300 yuan, which can be tried repeatedly for many days. Later it was discovered that the system had no alarm function at all. Afterwards, he negotiated with the dealer many times and demanded a refund, but the other party was blamed for the difficulty of the operation and the lack of money to pay. In desperation, he had to complain to the Industry and Commerce Bureau of Huicheng District.

After receiving the complaint, the Huicheng District Industry and Commerce Bureau immediately organized law enforcement personnel to investigate, and found that the dealer had only one sales contract with the car anti-theft alarm system manufacturer (a Shenzhen company), but it used the company ’s Huizhou branch without authorization. Operating in the name of. After more than one month of investigation and evidence collection, the law enforcement personnel punished the dealer for using the name of “branches” to conduct illegal operations.

Recently, accompanied by law enforcement officers from the Industry and Commerce Bureau of Huicheng District, Mr. Liu and the distributor went to the manufacturer (a Shenzhen company) to discuss refunds. After the manufacturer's inspection, it was found that the problem was in the dealer's installation and operation, and the system components were turned upside down and reversed. Mr. Liu insisted on a full refund, but the dealer was only willing to refund partially, and the two sides could not dispute. With the patience of the law enforcement personnel, the dealer finally agreed to return the full amount of the vehicle owner ’s purchase and installation of a car anti-theft alarm system for a total of 3,300 yuan.