Shanghai Consumer Protection Committee: Solid wood flooring complaints increased significantly last week

Last week, from the 12315 hotline call of the Shanghai Administration for Industry and Commerce, the Shanghai Consumer Protection Committee handled a total of 1384 consumer complaints. Among them, consumers have complained about the problems after purchasing solid wood flooring.

The consumer, Ms. Zhang, reflected that in mid-May this year, she spent more than 12,000 yuan on the purchase of a batch of solid wood lacquer and paint flooring, which was paved. However, two weeks after installation, she found that the floor surface was significantly distorted. So she immediately contacted the manufacturer and asked the other party to resolve it. Two days later, the factory sent someone to check it out. The factory told her that the surface of the floor did have some deformation, but it was within the allowable ratio of the country and was not a quality issue.

In this regard, the Municipal Consumer Protection Committee believes that in addition to the quality issues of the floor itself, there is a difference between the perception of consumers when they look at the samples and the effects they actually produce. Some floors meet the relevant standards. However, it did affect the appearance. These manufacturers did not give consumers detailed information on various situations during product promotion. When consumers choose to paint floors, in addition to understand the material, color, etc. of the goods in advance, the situation after the laying of the floor must also be understood in advance.

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