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Botou Songzheng Cold Bending Machinery Factory, Li Guangtao, 13613270086
Yesterday, a customer from Anyang, Henan Province visited our Songzheng Cold Bending Machinery Factory. After touring the workshop, they shared their experience with us. Last year, they had purchased a C-shaped steel machine from another manufacturer. However, after two years of use, the equipment started to show signs of aging. Many parts were severely worn, which affected its performance. They hoped to send it back for repair, but the original sales representative had left, and the manufacturer refused to accept the machine because there was no profit in it. This situation left the customer quite frustrated.
In response, our technicians carefully listened to the customer’s issues and provided detailed suggestions for improvement. Moreover, for the damaged parts, we prepared a comprehensive list of components and even included detailed processing drawings for key parts, specifying technical requirements. This way, the customer can easily proceed with repairs once the equipment is returned.
The customer was very satisfied with the support we offered. When they asked about the costs, we told them that we offer “zero fees.†Whether or not the equipment was purchased from our factory, as long as they trust us, we are happy to provide free technical guidance and consultation. This is one of the core values of Songzheng Machinery.
In today's highly competitive machinery industry, many manufacturers focus on price wars, even cutting production costs to the bone just to win contracts. While price competition is a natural part of the market, I believe that providing customers with personalized, thorough, and thoughtful service is equally important. It's not just about selling products; it's about delivering value beyond expectations. That should be the main focus of our company. Only by truly understanding the customer’s needs, paying attention to every service detail, and ensuring high-quality support can we achieve long-term growth and contribute to a healthier industry ecosystem.
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