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Botou Songzheng Cold Bending Machinery Factory, Li Guangtao, 13613270086
Yesterday, a customer from Anyang, Henan Province visited our Songzheng Cold Bending Machinery Factory. After touring the workshop, the customer shared their experience: they had previously purchased a C-shaped steel machine from another manufacturer. After two years of use, the equipment started to show signs of aging, with many parts severely worn, which affected its performance. They hoped to return it for repair, but the original salesperson has changed, and the manufacturer refuses to accept the machine for repairs because there's no profit involved. This situation has left the customer in a difficult position.
In response, our technical team carefully listened to the customer's issues and provided detailed suggestions for improvement. Additionally, we prepared a comprehensive list of replacement parts for the customer. For critical components, we even provided detailed processing drawings and marked the technical specifications, ensuring that the customer can easily and smoothly carry out the repair process once the equipment is returned.
The customer was very satisfied with the service. When asked about the costs, we clearly stated that we offer "zero fees." Whether or not the equipment was purchased from us doesn't matter. As long as you trust us, we are happy to provide free technical guidance and consulting services. This is one of the core values of Songzheng Machinery.
Currently, the machinery industry faces fierce competition. Many manufacturers focus on price wars, sometimes even lowering production costs to the point of losing quality. While I believe price competition is a natural part of market dynamics, how we serve customers—with care, attention, and thoughtfulness—is just as important. It's essential to deliver value beyond just the product itself. That should be our company's main focus. Only by truly understanding our customers' needs, paying close attention to service details, and maintaining high-quality service can our company achieve long-term development and help the entire industry move toward a positive cycle.
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Submission:
Service - the driving force behind corporate growth
Service Enterprise